Service Delivery Manager
Core
Overseeing end-to-end delivery of services to clients, ensuring high-quality performance, customer satisfaction, and continuous improvement.
Role type
Senior Service Delivery Manager
Builds
Client service delivery operations and business growth
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Client relationship management, Service delivery operations, Financial oversight, Process improvement, Risk management, Compliance, Budget management, Proposal development, Sales strategy support, Reporting
Preferred skills
Customer Success Management certification
Technologies
ITIL framework
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