Senior Programme Manager
Core
Leading a team to troubleshoot, escalate, and resolve production issues across a suite of applications while managing minor enhancements and factory projects.
Role type
Senior Programme Manager (Production Support)
Builds
Production support operations, minor enhancements, and factory projects for supported applications.
Domain
IT Operations / Application Support
Required skills
Incident management, problem resolution, root cause analysis, capacity planning, budgeting, change management, team leadership, SLA adherence, stakeholder communication, resource management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Ensure Incident Management and Problem Resolution SLAs are met; Guide development of Minor Enhancements and Factory projects; Establish best practices for ticket handling and troubleshooting; Develop capacity models and projections; Provide accurate operational metrics; Manage resources for infrastructure services; Take full responsibility for budgeting and planning.
Seniority
Senior, hands-on IC
