Systems Engineer
Core
Hands-on physical and L1 technical support for data center infrastructure, desktops, peripherals, and network devices including installation, configuration, troubleshooting, and maintenance.
Role type
L1 Systems Engineer (Infrastructure & Hardware Support)
Builds
IT asset lifecycle management, network connectivity, and desktop/peripheral support for enterprise clients
Domain
IT Infrastructure / Hardware Support
Required skills
Physical server handling, cable management, IMAC services, L1 network troubleshooting, DHCP/DNS knowledge, Office 365 support, vendor coordination, incident documentation
Preferred skills
Audio-visual technology support, Mac device support, after-hours availability
Technologies
Office 365, DHCP, DNS, Network devices, Physical servers
Responsibilities
Install, configure, and maintain desktop computers and peripheral equipment; Perform IMAC services for IT assets; Provide hands-on physical support for servers, storage, and network devices including racking, stacking, and cable replacement; Troubleshoot and resolve hardware/software issues; Support L1 network connectivity and LAN troubleshooting; Coordinate with vendor support contacts; Maintain IT inventory and assist with procurement; Document incidents and resolutions.
Seniority
Junior, hands-on IC