Practice Operations Specialist — Front Desk, Patient Access & Revenue Cycle
Core
Front desk specialist handling inbound patient calls, insurance eligibility verification, and revenue cycle coordination for a U.S. telepsychiatry practice.
Role type
Front Desk / Patient Access & Revenue Cycle Specialist
Builds
Patient access workflows, insurance claim coordination, and administrative support for a U.S. medical practice.
Domain
Healthcare / Telepsychiatry / Revenue Cycle Management
Required skills
English (C1/C2), Portuguese, inbound call management, insurance eligibility verification, patient scheduling, revenue cycle administration, HIPAA compliance, EHR proficiency (Tebra/Kareo), VoIP systems (RingCentral), invoicing, vendor coordination.
Preferred skills
Behavioral health experience, U.S. insurance benefits knowledge, prior authorization processes, credentialing support.
Technologies
Tebra, Kareo, RingCentral, Microsoft 365, Teams, HIPAA-compliant systems.
Responsibilities
Answer 10–20 daily inbound patient calls in English and Portuguese; verify insurance eligibility and benefits before visits; schedule and manage patient appointments; coordinate with U.S. insurance payers on claims and denials; collect patient payments and maintain payment trackers; support credentialing and payer-portal maintenance; manage invoicing and receivables tracking.
Seniority
Individual Contributor, Entry to Mid-Level