Front Office Employee
Core
First point of contact for partners and end-users, handling first-line support, sales, and contract management for digital climate control services.
Role type
Front Office Employee (Sales & Support)
Builds
Digital climate control services, energy saving solutions, and water reuse systems for greenhouse horticulture.
Domain
Horticulture technology / Climate control
Required skills
Customer service, sales, contract management, technical troubleshooting, CRM usage, key-user role management
Preferred skills
Knowledge of greenhouse systems, interest in AI and data tools, fluency in French or German
Technologies
CRM systems, Customer Engagement systems, AI tools, Priva One, API solutions
Responsibilities
Handle first-line technical and commercial questions, prepare and manage quotes and contracts for digital services, provide first-line technical advice, sell and advise on digital subscriptions, follow up on outstanding contracts, visit clients to present services, act as a key-user for internal systems
Seniority
Individual Contributor