Customer Care Specialist (Eliza was here)
Core
Advise customers on vacation destinations, book trips in admin systems, and provide ultimate service before and during travel for the Dutch and Flemish markets.
Role type
Customer Care Specialist (Travel)
Builds
Vacation bookings and customer support for Eliza was here travel brand
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
Customer service, travel knowledge, multilingual communication (Dutch/English), administrative tasks, system proficiency, stress resistance
Preferred skills
Tourism degree, contact center experience, willingness to work weekends/evenings, local residency in Rotterdam region
Technologies
Admin systems, social media platforms, email, telephone, AI tools
Responsibilities
Booking and managing vacation itineraries, handling customer inquiries via phone/email/social media, performing commercial and administrative tasks, supporting colleagues in contact centers
Seniority
Individual Contributor
