Customer Remote Support Agent Molecular Diagnostic (Spanish)
Core
Provide reactive and proactive remote technical support for BD COR molecular diagnostic systems across the EMEA region, partnering with field teams to resolve complex issues and ensure system reliability.
Role type
Senior IC remote technical support agent (molecular diagnostics)
Builds
Continuity and reliability of critical molecular diagnostic platforms for healthcare customers
Domain
Life sciences / Medical diagnostics / Regulated healthcare
Required skills
Remote technical troubleshooting, Log analysis, Database reviews, Connectivity checks, Scientific and technical principles application, Regulatory compliance documentation, On-call support management
Preferred skills
Molecular diagnostic system support, Networking troubleshooting, LIS troubleshooting, SQL or Python knowledge
Technologies
BD COR, LIS, SQL, Python
Responsibilities
Perform advanced troubleshooting to distinguish instrument, software, and process-related issues; Monitor system performance trends and contribute to proactive service improvement initiatives; Maintain accurate case documentation, escalation records, and complaint-related reporting; Participate in weekday on-call support coverage; Partner with Field Service Engineers for escalations requiring on-site intervention.
Seniority
Mid-level, hands-on IC
