Customer Service Representative (German-Speaking) Hybrid - Sports Clothing Industry PM01
Core
Handle incoming customer calls via telephone, email, and voicemail to resolve user demands for sports clothing brands.
Role type
Customer Service Representative
Builds
Customer support and resolution for client brands
Domain
Technology services / Sports clothing retail
Deliverable
client delivery
Required skills
German (bilingual), English (advanced), customer care, call management, SLA adherence, product knowledge
Preferred skills
IT platform knowledge, Windows/MS Office, internet configuration
Responsibilities
Take incoming customer calls and solve users' demands, Log call details onto call management systems, Maintain service and product knowledge
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