Control Centre Team Leader (2IC) - Albany
Core
Lead and support a team of nine Controllers to ensure safe, reliable, and customer-focused public transport operations in real-time.
Role type
Senior IC operations team leader (second-in-charge)
Builds
Safe and reliable public transport services for communities
Domain
Public transport / Fleet operations
Required skills
People leadership, coaching and mentoring, real-time operational decision-making, data analysis for performance improvement, incident management, stakeholder communication, KPI monitoring, scheduling optimization
Preferred skills
Advanced Excel, Power BI, experience with KPI dashboards, public transport or logistics background
Responsibilities
Lead and develop a team of nine Controllers, monitor operational performance and manage real-time disruptions, analyze operational data to identify improvement opportunities, coordinate communication between drivers and stakeholders, support incident management and safety compliance, report on key operational KPIs, assist with team onboarding and training
Seniority
Senior, hands-on IC
