ITSM Tooling Product Manager
Core
Lead the vision, strategy, and governance of the ServiceNow platform to support efficient, standardized, and measurable service delivery across Technology and service partners.
Role type
Senior ITSM Tooling Product Owner
Builds
ServiceNow platform capabilities, automation workflows, and self-service features for ITSM processes
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
product features
Required skills
ServiceNow product/platform strategy, ITSM/ITOM best practices, roadmap and backlog management, automation and self-service initiatives, stakeholder and supplier management, team leadership
Preferred skills
ServiceNow CSA certification, experience with HAM Pro/SAM Pro/CMDB/AI capabilities, Agile Product Owner or Scrum certification, experience in large complex multi-supplier environments
Technologies
ServiceNow, ServiceNow ITSM/ITOM, HAM Pro, SAM Pro, CMDB
Responsibilities
Lead strategy and roadmap for ServiceNow platform; drive Service Management excellence across Incident, Problem, Change, Request, Knowledge, Configuration, SLA, and Asset Management; manage relationships with ServiceNow development and support partners; provide leadership to the ITSM Tooling team; deliver reporting and insights for data-driven decision making
Seniority
Senior, hands-on IC with team leadership
