Customer Support Specialist
Core
Providing post-onboarding technical support and troubleshooting for restaurant and hospitality clients using the orderBilly software.
Role type
Customer Support Specialist
Builds
orderBilly software for food and beverage businesses
Domain
Foodtech / Hospitality technology
Deliverable
client delivery
Required skills
technical troubleshooting, problem-solving, documentation management, cross-functional collaboration, issue tracking
Preferred skills
knowledge of restaurant operations, multilingual communication
Technologies
orderBilly platform, AI chatbot, internal knowledge base
Responsibilities
Act as the primary contact for clients regarding software usage, configuration, and issues; handle incoming inquiries via chat, email, and phone; collaborate with internal teams to resolve escalated issues; identify recurring problems to improve product and processes; provide on-call support outside office hours.