Customer Success Executive (Honolulu, HI)
Core
Oversee the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
Role type
Senior Customer Success Executive (Hospital Patient Monitoring)
Builds
Unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models
Domain
Healthcare / Hospital Patient Monitoring
Required skills
Strategic Customer Relationship Management, Clinical Transformation, Executive influence, Cross-functional leadership, Salesforce proficiency, Hospital network and workflow knowledge
Preferred skills
Hospital patient monitoring domain knowledge, Gainsight certification
Responsibilities
Drive clinical, operational, and financial improvements for customers; Collaborate with Sales, Services, and Solutions & Delivery teams to ensure seamless project delivery; Secure renewals, grow agreements, and transition customers to higher-value offerings; Serve as a trusted advisor linking customer objectives to Philips' monitoring and enterprise portfolio