2nd Level IT Support Engineer – Workplace Services (Valencia - Hybrid)
Core
2nd level IT support engineer specializing in Microsoft Workplace solutions for international corporate clients.
Role type
2nd level IT support engineer (Workplace Services)
Builds
IT support services for global corporate clients
Domain
IT Services / Microsoft Workplace
Required skills
Windows 11, Microsoft 365, ServiceNow, Exchange Online, Teams, IE/Edge, End-User Support
Preferred skills
German language proficiency
Technologies
Windows 11, Microsoft 365, ServiceNow, Exchange Online, Teams, IE/Edge
Responsibilities
Handling and resolving 2nd-level tickets in the Workplace Services domain, processing ServiceNow tickets with accurate documentation, creating and maintaining documentation for the 1st-level support team, collaborating with other support units.
Seniority
Mid-level, hands-on IC
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