Service Delivery Manager
Core
Oversee end-to-end delivery of services to clients, ensuring high-quality performance, customer satisfaction, and continuous improvement.
Role type
Senior Service Delivery Manager
Builds
Client service delivery operations
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Client relationship management, Service delivery operations, Financial management, Risk management, Reporting & documentation, ITIL framework application, Sales support
Preferred skills
Customer Success Management certification
Technologies
ITIL
Responsibilities
Manage client expectations, inquiries and escalations; Drive initiatives to enhance service quality; Manage service delivery budgets; Identify and mitigate service delivery risks; Prepare and deliver regular service performance reports
Seniority
Senior, hands-on IC
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