Help Desk Coordinator
Core
Managing access and data integrity for the Client SNAP tool, including invoice reconciliation, VAT updates, and NDC content management for travel clients.
Role type
Travel operations coordinator (GDS)
Builds
Accurate billing and settlement data for travel clients
Domain
Travel technology and operations
Required skills
GDS systems (Sabre, Apollo, Amadeus, Galileo), data input accuracy, MS Excel, MS Outlook, invoice analysis
Preferred skills
Internal relationship building, analytical qualities
Responsibilities
Identify missing hotel invoices within SNAP and chase vendors, update SNAP with hotel VAT information, activate and manage NDC content on multiple OBTs, support MIHD Level 1 team in creating DK/CAP AIM Profiles, analyze and share Billing and Settlement Invoices
Seniority
Mid-level, hands-on IC
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