Sr. Partner Operations Analyst
Core
Drive operational excellence and automation across the flight fulfillment ecosystem, specifically focusing on ticketing and post-booking workflows.
Role type
Senior IC operations analyst (flights)
Builds
Automated workflows for ticketing queues, manual reissues, and refunds
Domain
Travel technology (flights, ticketing, GDS/NDC)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Flight operations domain expertise, NDC & GDS systems knowledge, ticketing lifecycle management, process optimization, data analysis, technical requirement translation
Preferred skills
Experience in TMC, OTA, or airline environments, automation project leadership
Technologies
NDC, GDS
Responsibilities
Identify and prioritize automation opportunities in flight operations workflows, lead investigations into fulfillment issues and refund discrepancies, analyze data to identify patterns and root causes, create and maintain SOPs and process maps
Seniority
Senior, hands-on IC
