Graduate Freshers IT Helpdesk Technical Support 2025 Graduates
Core
Provide first-level technical support via voice, email, and chat channels to troubleshoot user issues in a dynamic international support environment.
Role type
Entry-level IT Helpdesk Technical Support Specialist
Builds
IT Support Service Desk and Helpdesk Operations
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Operating Systems (Windows), Networking fundamentals, MS Office Applications, Ticketing tools, Incident logging
Preferred skills
Software troubleshooting, Problem-solving, Analytical skills, Rapid technology learning
Responsibilities
Troubleshoot basic hardware, software, and networking issues; Log, track, and update incidents using ticketing tools; Escalate unresolved issues; Maintain accurate documentation of customer interactions; Coordinate with internal teams for timely resolution.
