Premium Travel Counselor (Hybrid- CDMX)

Ciudad de México, México💼 Full-time🗓 2026-09-04 → 2026-09-07

Core

Frontline travel consultant answering high-volume inbound calls for US premium card members to create new bookings and service existing travel arrangements.

Role type

Senior IC travel counselor (call center)

Builds

Personalized travel experiences (flights, hotels, cars) for American Express Premium Card Members

Domain

Travel services / Financial services customer support

Deliverable

client delivery

Required skills

High-end customer service, travel industry experience, English (fluent), computer literacy, geography knowledge, active listening, adaptability

Preferred skills

Tenured travel professional background, hospitality or tourism career, passion for learning, resiliency

Responsibilities

Deliver world-class customer service in a high-volume inbound call environment, research and plan personalized travel experiences, communicate product offerings and value propositions, adapt conversation to suit customer communication styles

Seniority

Entry-level to Junior, hands-on IC

Sourced via adzuna · Listed on CareerPlan, which tracks 921,000+ jobs from 20+ sources.

About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Ang