Customer Engagement Assistant
Remote · from Australia
Core
First point of contact for CSC members (current/former Australian Government and Defence employees), providing timely support via phone and email channels regarding super, benefits, and insurance.
Role type
Customer Engagement Assistant (Casual)
Builds
Customer support services for government and defence employees
Domain
Financial services / Government support
Deliverable
client delivery
Required skills
Customer-facing experience, empathetic communication, quick thinking, adaptability to new systems, understanding of privacy and compliance
Responsibilities
Respond to inbound customer calls and emails, process routine updates to customer records, issue standard customer documents, assist with website access and general enquiries, maintain accurate records of customer interactions