Guest Liaison / Night Relief - Bantry Bay
Core
Orchestrate front-of-house interactions and overnight operations to ensure seamless, personalized guest experiences from arrival to departure.
Role type
Guest Liaison / Night Relief
Builds
Guest experiences, daily operational reports, and secure overnight property readiness
Domain
Luxury hospitality in Cape Town, South Africa
Deliverable
client delivery
Required skills
Guest experience management, reservation and billing administration, itinerary preparation, administrative system management, concierge support, overnight operations oversight, cross-departmental liaison, English fluency, cultural knowledge of Cape Town
Preferred skills
Formal hospitality qualification, 5-star luxury environment experience, computer literacy (Opera, POS, MS Office), sophisticated service mindset, organizational excellence, multitasking
Technologies
Opera, POS, MS Office, Word, Excel, Outlook
Responsibilities
Deliver personalized guest experiences from check-in to departure; Handle reservations, billing, and guest correspondence; Prepare guest lists, itineraries, and daily reports; Manage administrative systems; Support concierge services; Oversee overnight operations and property security; Liaise with departments to maintain standards
Seniority
Mid-level, hands-on operational role