Guest Services Agent
Core
Provide high-level customer service and coordinate daily tour operations for an adventure tourism company.
Role type
Guest Services Agent
Builds
Tour bookings and customer experiences
Domain
Adventure tourism
Deliverable
product features
Required skills
Customer service, tour operations coordination, reservations software proficiency, cash handling, policy adherence, documentation management, multi-channel communication
Preferred skills
Travel and tourism industry experience, organizational skills, intermediate computer skills
Responsibilities
Greet customers and handle inquiries via phone, in-person, and email; make accurate tour bookings; manage cash handling and payment processing; adhere to cancellation policies; refuse permission for safety or eligibility reasons; liaise with operations and sales teams; maintain customer documentation and filing systems.