Solution Architect
Core
Lead the design, implementation, and optimization of ServiceNow solutions, specifically focusing on Customer Service Management (CSM), while driving digital transformation and AI integration.
Role type
Senior Solution Architect (ServiceNow)
Builds
ServiceNow platforms, AI capabilities, and enterprise architecture solutions
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform expertise, ServiceNow CSM experience, Scrum Master leadership, enterprise architecture design, AI integration strategy, vendor management, access control optimization
Preferred skills
ServiceNow CSA/CIS certifications, Certified Scrum Master (CSM/PSM), TOGAF certification, cloud platform experience, scaled agile frameworks (SAFe/LeSS)
Technologies
ServiceNow, AI/ML tools, cloud platforms
Responsibilities
Conduct feasibility studies for ServiceNow implementations, design and oversee Performance Monitoring and Predictive Analytics, serve as Scrum Master for delivery teams, architect and implement ServiceNow AI capabilities, provide enterprise-wide architecture review, optimize access control matrices, validate vendor solutions
Seniority
Senior, hands-on IC with strategic influence
