Solution Architect
Core
Lead the design, implementation, and optimization of ServiceNow solutions, specifically with a focus on Customer Service Management (CSM), while driving digital transformation and AI integration.
Role type
Senior ServiceNow Solution Architect (Scrum Master)
Builds
Enterprise ServiceNow platforms, AI capabilities, and performance monitoring frameworks
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, ServiceNow CSM, Agile/Scrum leadership, vendor management, enterprise architecture, AI integration strategies, system integration
Preferred skills
ServiceNow CSA/CIS certifications, Certified Scrum Master (CSM/PSM), TOGAF, cloud platforms, AI/ML technologies, scaled agile frameworks (SAFe/LeSS)
Technologies
ServiceNow, AI/ML tools, cloud platforms
Responsibilities
Conduct feasibility studies for ServiceNow implementations; Design and oversee Performance Monitoring and Predictive Analytics; Serve as Scrum Master facilitating ceremonies and managing backlogs; Design and implement ServiceNow AI capabilities; Provide enterprise-wide architecture review and guidance; Optimize access control matrices and licensing; Validate vendor solutions and implementation efforts
Seniority
Senior, hands-on IC with strategic influence
