Customer Service Specialist (all genders)
Core
Strategic development of customer service models and portfolio management for the HealthSystems imaging diagnostics and image-guided therapy portfolio.
Role type
Senior Customer Service Account Manager (Health Systems)
Builds
Customer service contracts, service models, and sales for medical imaging and therapy equipment.
Domain
Healthcare technology / Medical Imaging
Required skills
Business administration or related degree, sales and contract negotiation, customer relationship management, data analysis (SFDC), competitive market analysis, pricing strategy, cross-functional collaboration.
Preferred skills
Knowledge of healthcare systems, German and English fluency.
Technologies
Salesforce (SFDC), Microsoft Office.
Responsibilities
Develop tailored service models for the HealthSystems portfolio, drive sales of service contracts, manage order intake and revenue, ensure data quality and forecast accuracy, monitor NPS and contract penetration, identify new business opportunities, configure and price service offers, renew existing agreements, and provide market feedback.
Seniority
Senior, hands-on IC