Customer Enablement Manager

## Responsibilities - Manage the adoption journey for a portfolio of large, strategic customers - Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery - Document proactive engagement strategies as part of high quality, bespoke enablement plans - Share best practices, use cases, and product expertise to help teams unlock the full value of Figma - Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders - Identify and empower internal champions who can advocate for Figma within their organizations - Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration - Deliver live and scalable training sessions customized to customer maturity and needs - Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success ## Requirements - 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS - Excellent communication skills, with the ability to connect with a wide range of customer personas - Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption - A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams ## Nice to Have - Experience using Figma or working with design and collaboration tools - Background in UX/UI, Design Ops, or Frontend Development ## Benefits - Full time role that can be held from one of our US hubs or remotely in the United States - At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.