Customer Enablement Manager - Figma Weave (New York, United States)
Core
Design and deliver tailored enablement strategies for large enterprise customers to drive adoption and success of the Figma Weave AI-native design platform.
Role type
Customer Enablement Manager
Builds
Adoption strategies, training sessions, and customer success outcomes for the Figma Weave platform
Domain
SaaS / Design Technology / AI
Deliverable
client delivery
Required skills
Customer success management, consultative selling, product expertise, stakeholder management, training delivery, data-driven engagement
Preferred skills
Node-based design tools, UX/UI, Design Ops, Frontend Development
Technologies
Figma Weave, node-based design tools
Responsibilities
Manage adoption journey for a portfolio of large commercial and enterprise customers; Understand customer goals and use product data to inform proactive engagement strategies; Share best practices and product expertise to unlock full value; Build trusted relationships with stakeholders from individual contributors to senior leaders; Identify and empower internal champions; Collaborate with Account Executives on account reviews and expansion; Deliver live and scalable training sessions customized to customer needs
Seniority
Mid-Senior, hands-on IC