Senior Manager, Customer Experience & Solutions (Tokyo, Japan)
Core
Lead enterprise customer success and solutions consulting for Figma in Japan, managing the end-to-end journey from pre-sales solutioning to long-term adoption and renewal.
Role type
Senior Manager, Customer Experience & Solutions
Builds
Enterprise customer value realization, team scaling, and regional go-to-market alignment
Domain
SaaS, Design Collaboration Tools, Enterprise Software
Deliverable
client delivery
Required skills
Solutions Consulting, Customer Onboarding, Technical Account Management, Team Leadership, Pre-sales Strategy, Executive Engagement, KPI Tracking, Cross-functional Partnership
Preferred skills
Post-sales team leadership, MEDDICC framework, Managing Managers, Design/Development domain knowledge
Technologies
Figma
Responsibilities
Recruit and develop high-performing teams across Solutions Consulting, Onboarding, Enablement, and TAM; Partner with Sales leadership on pipeline and deal strategy; Execute end-to-end customer journey from pre-sales to renewal; Define value measurement frameworks and success planning; Serve as executive sponsor for strategic C-suite relationships; Integrate customer voice into global product and GTM strategy; Track KPIs to drive business outcomes
Seniority
Senior, hands-on leadership