Enterprise Support Engineer (MDM)
Core
Primary escalation point and initial entry for Premium Support customers facing advanced technical issues with device management and security.
Role type
Senior Enterprise Support Engineer (MDM)
Builds
Jamf MDM platform and periphery products for enterprise Apple device management
Domain
Enterprise Mobility Management (EMM) / Device Management / Security
Deliverable
client delivery
Required skills
Advanced technical troubleshooting, log analysis, debugging, system diagnostics, API integration, cloud infrastructure knowledge (AWS/Azure/GCP), database knowledge (SQL), basic scripting (Python/Bash), CRM tool proficiency
Preferred skills
Change leadership, critical analysis, technical documentation, industry trend awareness
Technologies
Jamf, AWS, Azure, GCP, SQL, Python, Bash, ServiceNow, Intercom
Responsibilities
Diagnose and resolve complex technical issues across Jamf product suite, act as customer advocate and account steward, collaborate with product engineering to identify bugs and provide feedback, maintain and increase customer satisfaction, contribute to internal and external knowledge bases, provide support for APIs and third-party integrations, identify patterns in support cases to improve products, perform on-call and on-site customer visits
Seniority
Senior, hands-on IC