Customer Success Manager
Core
Partner with Account Managers to drive customer engagement, platform adoption, retention, and value maximization for corporate clients using EMARKETER subscriptions.
Role type
Customer Success Manager (early-career IC)
Builds
Customer engagement strategies, onboarding programs, and retention initiatives for EMARKETER's corporate client portfolio
Domain
Media research, digital marketing, and advertising analytics
Deliverable
product features
Required skills
Client engagement, strategic onboarding, retention strategy, account analysis, CRM management, cross-functional collaboration
Preferred skills
Salesforce proficiency, sales or account management experience, marketing/media/communications background
Responsibilities
Execute customer engagement strategies to drive adoption and retention; Lead onboarding and training sessions for assigned clients; Analyze usage trends to identify retention risks and opportunities; Maintain accurate account records in Salesforce; Contribute to renewal and expansion initiatives; Recommend engagement approaches based on client objectives
Seniority
Junior, early-career IC
