Enterprise Customer Success Manager
Core
Strategic account leader driving transformative initiatives, revenue growth, and churn mitigation for top-tier enterprise customers in the AI-powered marketing domain.
Role type
Senior Enterprise Customer Success Manager
Builds
AI-powered digital workforce and marketing automation solutions for multi-location brands
Domain
AI-powered marketing / Local search / SaaS
Deliverable
production ML models
Required skills
Enterprise customer success leadership, churn mitigation, revenue growth strategy, C-level executive influence, cross-functional orchestration, mentoring, analytical problem-solving, local marketing expertise
Preferred skills
SaaS experience, Local Search experience, Social Media Management experience, French/Spanish/German fluency
Technologies
Genius AI, Genius Agents
Responsibilities
Lead strategic initiatives to preemptively identify and avoid churn risks; Drive transformative revenue growth initiatives; Orchestrate internal and external endeavors across sales, onboarding, support, product, finance, and operations; Establish and cultivate strategic partnerships; Conduct deep dives into lifecycle metrics to optimize onboarding, enablement, adoption, and retention; Serve as a mentor to junior team members; Interact with and influence C-level executives
Seniority
Senior, hands-on IC with mentoring responsibilities
