VP of Customer Success
Core
Shape and lead the customer success organization through significant growth, driving adoption, retention, expansion, and measurable customer outcomes for a business exceeding $200M ARR.
Role type
VP of Customer Success (Executive)
Builds
Scalable, high-performing global Customer Success organization and operating model
Domain
SaaS / B2B / Manufacturing / IoT
Deliverable
production ML models
Required skills
Executive leadership, recurring revenue economics, customer lifecycle management, organizational design, AI/ML fluency, data analytics, international expansion, commercial strategy
Preferred skills
Manufacturing knowledge, Spanish language, experience in Mexico/EU/UK markets
Technologies
AI, predictive analytics, automation, agentic workflows, customer data platforms
Responsibilities
Develop and execute overall Customer Success strategy, own commercial performance (NRR, GRR, churn), lead global team building and development, integrate AI and automation into operations, build executive relationships with strategic customers, drive quarterly business reviews, oversee technology stack and data platform, establish scalable playbooks and SOPs, present performance to executive leadership.
Seniority
Executive (VP level)
