Director of Success
Core
Own the post-onboarding stage for mid-market and strategic enterprise accounts, driving long-term retention, product adoption, and customer satisfaction.
Role type
Director of Customer Success (Enterprise/Mid-Market)
Builds
Customer success outcomes, retention, and product adoption for large organizations
Domain
SaaS / Enterprise Software / Deskless Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership (managing managers), Enterprise customer success strategy, Product implementation at scale, Retention management, Cross-functional collaboration, Strategic problem solving
Preferred skills
SaaS environment experience, C-suite to frontline engagement, Market knowledge, Process optimization
Technologies
Connecteam platform
Responsibilities
Lead three specialized teams for product implementation and customer success; Drive retention and gross retention metrics; Guide large-scale product adoption from C-suite to end-users; Monitor KPIs and address satisfaction issues; Collaborate with Sales, Marketing, and Product teams; Optimize customer success processes; Act as a trusted advisor to key stakeholders.
Seniority
Director, hands-on leadership
