Director of Success
Core
Own the post-onboarding stage for mid-market and strategic accounts, driving long-term retention, product adoption, and customer satisfaction for Connecteam's deskless workforce management platform.
Role type
Director of Customer Success (Enterprise/Mid-Market)
Builds
Long-term customer partnerships and product adoption across large organizations
Domain
SaaS / Enterprise Customer Success / Deskless Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership (managing managers), Enterprise account management, Product implementation strategy, Retention and expansion strategy, Cross-functional collaboration, Strategic problem solving
Preferred skills
SaaS environment experience, C-suite engagement, Market knowledge, Data-driven process optimization
Technologies
Connecteam platform
Responsibilities
Lead three specialized teams for product implementation and customer success; Drive retention, gross retention, and expansion for strategic accounts; Guide organizations from C-suite to frontline employees in platform adoption; Monitor KPIs including retention rates and adoption metrics; Collaborate with Sales, Marketing, and Product teams; Optimize customer success processes for scalability.
Seniority
Director, hands-on leadership with team management
