Director of Success
Core
Own the post-onboarding stage for mid-market and strategic accounts, driving long-term retention, product adoption, and customer satisfaction for a deskless workforce management platform.
Role type
Senior leadership Customer Success Director (managing teams)
Builds
Customer retention, product adoption, and implementation success for large organizations
Domain
SaaS / Enterprise Customer Success / Deskless Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team leadership and mentorship, strategic account management, large-scale product implementation, data-driven KPI tracking, cross-functional collaboration, process optimization, customer advocacy
Preferred skills
Market knowledge through direct customer engagement, scaling customer success operations, solving problems at scale
Technologies
Connecteam platform
Responsibilities
Lead three specialized teams to ensure smooth product implementation and customer success; Drive retention and expansion through strategic engagement; Guide organizations from C-suite to frontline employees in platform integration; Monitor and report on key success metrics like retention and adoption rates; Collaborate with Sales, Marketing, and Product teams to integrate customer feedback; Optimize customer success processes for efficiency and scalability.
Seniority
Director, hands-on leadership with team management
