Working Student Group Finance (m/f/d) - Part-time
Core
Trusted advisor helping customers navigate their journey on MongoDB, maximizing customer lifetime value and success for a portfolio of accounts.
Role type
Senior IC Customer Success Manager (Technical)
Builds
Customer retention, revenue realization, and advocacy for MongoDB deployments.
Domain
Database technology / SaaS / Enterprise software
Deliverable
client delivery
Required skills
Technical customer success, Solutions Architecture, Professional Services, Technical Account Management, customer health management, revenue realization, account planning, business reviews, technical health analysis, internal collaboration, product roadmap influence, stakeholder management
Preferred skills
Experience with consumption-based products, AI-driven tools, presales collaboration
Technologies
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Responsibilities
Proactively identify risks and ensure deployment health by advising on best practices; Conduct comprehensive customer business reviews analyzing technical health and operational performance; Own elements of the account plan driving customer maturity and lifetime value; Track and report progress against key business outcomes and forecast revenue retention; Maintain internal systems for customer insights and territory analysis; Amplify the voice of the customer to inform product roadmap and coordinate across internal teams.
Seniority
Senior, hands-on IC
