Aftersales Service Specialist - German Speaker (Sant Boi De Llobregat)
Core
Manages the customer journey from order confirmation through delivery and beyond, coordinating service activities and warranty operations for customers and dealers.
Role type
Aftersales Service Specialist
Builds
Seamless ownership experience for customers and dealers
Domain
Automotive / Electric mobility
Deliverable
client delivery
Required skills
Service case management, warranty process knowledge, order coordination, documentation management, cross-team collaboration, KPI tracking
Preferred skills
Zendesk or ERP systems experience, electric mobility/motorcycle industry background, dealer network familiarity
Responsibilities
Handle and resolve service requests from customers and dealers; Process and track dealer and direct-to-consumer orders; Manage pre-delivery and post-delivery issues; Process and track warranty claims; Coordinate with internal teams to resolve service cases and billing issues; Track key service KPIs and analyze case trends
Seniority
Individual Contributor
