Service Manager ICT
Core
Ensuring quality, continuity, and availability of IT services at the intersection of operations and change management.
Role type
Service Delivery Manager (ICT)
Builds
IT services for the DUO organization and other parts of the Ministry of Education, Culture and Science.
Domain
Public sector education / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ITIL/ITSM process knowledge, Agile/DevOps environment experience, complex IT chain analysis, service level management
Preferred skills
Stakeholder alignment, strategic goal connection
Technologies
ITSM tools, Agile frameworks
Responsibilities
Regulating ITSM processes (incident, change, problem management), steering on service levels (SLAs/OLAs), analyzing disruptions and initiating improvements, connecting operational teams with business questions.
Seniority
Mid-Senior, hands-on management
