Service Product Manager
Core
Developing, pricing, quoting, and managing the lifecycle of service offerings across the EMEA region to ensure commercial competitiveness and operational deliverability.
Role type
Service Product Manager
Builds
Service offerings, pricing structures, rate cards, and packaged offerings
Domain
EMEA region service management
Deliverable
product features
Required skills
Service lifecycle management, market and customer analysis, service documentation and standardization, commercial quotation preparation, pricing structure development, win/loss data analysis, cross-functional collaboration, requirements translation, operational readiness governance, stakeholder communication
Responsibilities
Develop and manage service offerings across their full lifecycle; Conduct market, customer, and internal analysis to identify service opportunities; Create and maintain service documentation including service descriptions, scopes of work, and SLAs; Prepare and deliver accurate, commercially sound service quotations; Develop and maintain service pricing structures, rate cards, and packaged offerings; Analyse win/loss data and market trends to refine pricing; Work closely with Engineering, Field Service, Operations, Supply Chain, Finance, and PMO; Translate customer and market requirements into clear service specifications; Ensure new services meet operational readiness and governance requirements; Provide training and guidance to Sales, Service Delivery, and Channel Partners; Communicate service offerings, updates, and roadmap to internal and external stakeholders.