Service Manager
Core
Driving the service business and owning Integrated Logistics Support (ILS) deliverables for defence customers to ensure product availability and uptime.
Role type
Service Manager (Defence & ILS)
Builds
End-to-end ILS solutions, service concepts, and supportable solutions across the full lifecycle for defence programs.
Domain
Defence industry, Industrial/Marine/Power Generation, Integrated Logistics Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Service operations management, ILS solution design, strategic planning, contract negotiation, stakeholder management, lifecycle documentation, training program development, spare parts provisioning, cross-functional collaboration
Preferred skills
Defence customer experience, regulated environment experience, tender management, complex deliverable management
Technologies
N/A
Responsibilities
Drive and develop the service business with business units; Establish and execute strategic plans for selected markets and customers; Develop and implement new service concepts; Build end-to-end ILS solutions tailored to program needs; Deliver enablers for availability and uptime (documentation, tools, training, spare parts); Work closely with international defence customers
Seniority
Mid-Senior, hands-on IC
