IT Delivery Manager (m/w/d) Infrastructure Platforms
Core
Managing global IT infrastructure services, defining requirements, and orchestrating outsourced service delivery.
Role type
IT Delivery Manager (Infrastructure Platforms)
Builds
Customized service packages and integrated IT infrastructure solutions
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
IT infrastructure knowledge, outsourced service management, ITIL framework expertise, service review and reporting, stakeholder coordination
Preferred skills
Customer orientation, decision-making, structured work approach
Technologies
ITIL Framework
Responsibilities
Validate customer requirements for global IT infrastructure services, compile and structure tailored service packages, manage external service procurement and integration, conduct service reviews and create management reports, steer service delivery in a sourced environment, improve service delivery through effective ITIL-based service management
