ServiceNow Business Analyst
Core
Drive adoption, optimization, and governance of the global ServiceNow platform to translate enterprise needs into scalable solutions.
Role type
Senior ServiceNow Business Analyst
Builds
Enterprise digital workflows and ServiceNow platform enhancements across ITSM, HRSD, CSM, SecOps, and GRC.
Domain
Enterprise IT Service Management & Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, requirement gathering, solution design, process mapping, quality assurance, ITIL framework application, Agile/Scrum coordination, stakeholder management, technical documentation
Preferred skills
Advanced English proficiency, experience with App Engine Studio, knowledge of Scaled Agile Framework (SAFe)
Technologies
ServiceNow (ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio), ITIL V3/V4, Scrum, SAFe
Responsibilities
Partner with stakeholders to capture and validate enterprise requirements; Lead QA and validation of platform enhancements; Develop technical documentation including process maps and user guides; Coordinate cross-functional teams for project delivery
Seniority
Mid-Senior, hands-on IC
