Bilingual Front Desk Medical VA
Core
Remote medical receptionist and administrative partner supporting a Hepatology clinic by managing patient intake, scheduling, and front-office operations.
Role type
Bilingual Front Desk Medical Virtual Assistant
Builds
Operational efficiency and patient satisfaction for a growing liver disease practice
Domain
Healthcare / Hepatology
Deliverable
client delivery
Required skills
Bilingual communication (Spanish/English), patient intake management, appointment scheduling, insurance verification, EHR data entry, voicemail management, referral processing
Preferred skills
adaptability, proactive communication, multi-tasking
Technologies
eClinicalWorks
Responsibilities
Answer inbound calls and manage phone routing; gather and verify patient demographics; schedule patient visits and execute reminder sequences; process patient referrals and administrative intake; perform basic insurance eligibility verification and track prior authorizations; update patient contact information and PCP details in EHR; triage clinical and admin messages; submit daily productivity reports