Customer Service Team Leader
Core
Leading a customer service and sales support team within a digital marketing agency, ensuring high-quality client service and business development.
Role type
Customer Service Team Leader
Builds
Client service standards and business offers for digital marketing clients
Domain
Digital Marketing (SEO, SEM, Web Development)
Deliverable
client delivery
Required skills
Team leadership, business relationship building, strategic thinking, project coordination, onboarding, training organization, performance monitoring, SEO/SEM knowledge
Preferred skills
Proficiency in Semstorm, Senuto, Ahrefs, Google Analytics, Search Console
Responsibilities
Support Department Manager in team management, analyze digital marketing market trends, ensure high-quality client service, plan and coordinate team tasks, motivate and develop the team, lead onboarding, organize SEO/SEM training, monitor results and report progress, identify optimization areas, collaborate with other departments
Seniority
Mid-level, hands-on IC