Aftersales Flying Doctor – Pan-European Region(m/w/d)
Core
Provide technical support to MG Motor dealer and service networks across Europe to improve repair quality, diagnose complex technical cases, and ensure high customer satisfaction.
Role type
Senior Aftersales Technical Specialist (Automotive)
Builds
Technical support for MG Motor vehicles and services in the Pan-European region
Domain
Automotive after-sales, vehicle diagnostics, and technical service
Deliverable
client delivery
Required skills
Automotive mechatronics or vehicle engineering background, experience in technical aftersales or workshop management, knowledge of vehicle electrical/electronic systems and high-voltage technology, diagnostic system proficiency, root cause analysis, technical reporting, service campaign planning, technical auditing, training and coaching of service technicians, market launch support, SLA management, negotiation, MS Office proficiency, Class B driver's license, high travel readiness (50%+)
Preferred skills
Engineering degree in vehicle technology or mechanical engineering, experience with new energy vehicles (NEVs)
Technologies
Diagnostic systems, technical information systems, MS Office
Responsibilities
Provide on-site technical support to dealers and service partners for complex vehicle diagnostics and repair cases; Analyze and resolve technical issues in vehicle technology, electrical, electronic, software, and connected vehicle functions; Conduct root cause analysis for recurring or severe quality and vehicle defects; Document technical findings and create reports for national and international departments; Support planning and execution of technical service campaigns, recalls, and quality measures; Collaborate with Product Management, Engineering, Quality, Warranty, and Training teams; Identify technical trends and develop improvement measures; Conduct technical audits to ensure uniform repair and service standards; Train and coach service technicians and workshop staff on new technologies and procedures; Support market launches of new models and systems; Ensure timely handling of technical requests per SLAs; Analyze warranty, goodwill, and field quality cases; Visit dealers to promote technical competence and service quality.
Seniority
Senior, hands-on IC with travel