Customer Success Lead
Core
Managing end-to-end delivery and performance of integrated security solutions, acting as the primary liaison between technical teams, service operations, and internal/external stakeholders.
Role type
Service Delivery Manager
Builds
Integrated security solutions
Domain
Cybersecurity / IT Services
Deliverable
client delivery
Required skills
SLA and KPI monitoring, data analysis and reporting, contract management, process optimization, commercial opportunity identification, stakeholder communication
Preferred skills
analytical mindset, proactive service orientation, leadership, cross-functional collaboration
Technologies
security solutions
Responsibilities
Monitor SLAs and KPIs to ensure consistent performance; translate data into clear reports including European KPI overviews; provide proactive business insights to client owners; optimize processes for effective contract management; identify expansion opportunities within existing contracts.
Seniority
Mid-level, hands-on manager
