Gerente de Entrega ao Cliente Pleno
Core
Ensure services are delivered with quality, on time, and according to client contracts, acting as a bridge between the client, technical teams, and business.
Role type
Mid-level Client Delivery Manager
Builds
IT infrastructure services and support for private and public sector clients
Domain
IT Infrastructure / Managed Services
Deliverable
client delivery
Required skills
ITIL V4 certification, intermediate English, private and public sector client service experience, intermediate IT infrastructure knowledge, crisis management, strategic vision
Preferred skills
Agile / Scrum, SLA management, incident management, change management
Technologies
ITIL V4, Agile, Scrum
Responsibilities
Maintain strategic, organizational, and operational proximity with clients to optimize service management, operations, and people throughout the delivery lifecycle.
Seniority
Mid-level, hands-on IC
