EMEA Service Director

## About the Role Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. We currently offer the following position in any major European location which will be REMOTE : Service Director, EMEA ## Are you passionate about building, developing and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? We are seeking a leader who is skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more ## Responsibilities - The LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service including (but not limited to) the profitable growth of service revenue - Installation of all new and demonstration equipment in EMEA - Service contract field repairs / refurbishment within the terms of service level agreements - Demand service and warranty repairs - Manage and oversee an organization with 120 staff, consisting of Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organization to ensure satisfactory job performance, business objectives, revenue and profit targets - Actively pursue customer feedback to ensure customer satisfaction and consistent high quality service support and incorporate Danaher Business Systems Tools into daily work - Maintain intimate knowledge of contractual obligations of Leica to Customers, Dealers and Authorized Third Party service organizations within the assigned area to properly respond and fulfill the obligations of the agreements - Own and optimize the regional Service P&L and achieve business financial objectives set for the assigned area to create a ## Requirements - Are you passionate about building, developing and managing an organization that strives to be best in class? - Do you enjoy excelling in customer satisfaction and improving quality by driving to the root cause of product and process issues? - We are seeking a leader who is skilled at building and maintaining relationships at all levels and across functions, coaching, negotiating, resolving conflicts, team building, and more ## Nice to Have ## Benefits