European Field Service Technical Director
Core
Transform and strengthen the European Field Service organization for physical equipment maintenance and repair, serving customers across Europe.
Role type
Senior pan-European line leader for Field Service
Builds
A consistent European operating model for technical service delivery
Domain
Industrial equipment maintenance and technical service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Senior leadership in Field Service/Technical Service, leading geographically dispersed technicians, standardizing processes and governance, influencing country leaders, managing external service partners, understanding preventive/corrective maintenance, operational change management
Preferred skills
Experience in hygiene/dosing systems/laundry/foodservice equipment, P&L responsibility, implementing Field Service Management systems, fluency in another European language
Technologies
Field Service Management systems, CRM, ERP, work-order systems
Responsibilities
Provide functional leadership across a large European technician population, define and implement a European Field Service operating model, improve safety and service quality KPIs, align internal technicians and third-party providers, visit customer sites to ensure processes work in practice
Seniority
Senior, hands-on IC with functional leadership
