Service Delivery Manager - Enterprise Managed Services
Core
Operational face of the business for a tier one enterprise account, ensuring high-standard service delivery and acting as the customer's trusted advocate.
Role type
Service Delivery Manager (Enterprise Managed Services)
Builds
Cloud solutions and managed services for enterprise customers
Domain
IT Services / Managed Services / Cloud
Deliverable
client delivery
Required skills
Service Delivery management, SLA/KPI monitoring, Incident management, Service Review facilitation, Continual Service Improvement, Stakeholder management, Commercial opportunity identification, ITIL principles
Preferred skills
Cloud solutions knowledge, MSP/Solutions Provider background, ITIL v4 Foundation certification
Technologies
Cloud solutions
Responsibilities
Own day-to-day service delivery for a tier one enterprise customer, Monitor SLAs and KPIs proactively, Manage escalations and partner on major incidents, Chair Monthly and Quarterly Service Reviews, Drive Continual Service Improvement, Engage on new service transitions, Build trusted relationships with the customer, Spot organic commercial opportunities
Seniority
Mid-Senior, hands-on IC
