Service Delivery Manager (Brazil)
Core
Single point of contact for post-sales service matters, managing customer account health and delivering a positive service experience in the networking operations environment.
Role type
Individual contributor service delivery manager (networking)
Builds
Customer outcomes with sold networking products/services
Domain
IT Services / Networking
Deliverable
client delivery
Required skills
Customer relationship management, incident and escalation management, post-sales relationship management, account health monitoring, problem solving, logistics support
Preferred skills
Subject matter knowledge in networking, team leadership
Technologies
Networking operations tools
Responsibilities
Customer onboarding, managing recurring customer meetings, engaging in post-sales relationships, solving complex business issues, managing high and critical incidents, providing remote operational support, handling RMA logistics
Seniority
Individual contributor, senior level
